In Johnstone High School we value your feedback and use comments, concerns, suggestions, compliments and complaints to try and improve our service. All of these can be carried out in person (when visitors are allowed in to school), by letter, by phone call or email.
You can, of course, find out more about JHS by navigating through this website. If you are happy with the service we provide, we would be very pleased to hear from you. Our staff work very hard to give the young people the best possible educational experience to prepare them for the next stage in their lives, and we very much value working in partnership with you to achieve this.
If you are not happy with the service we provide then it is important that you tell us. We can only put things right if you tell us what is wrong. We take all feedback seriously and will take action where appropriate.
Compliments
You can do this in any form, however we always appreciate it by email or in writing to the Head Teacher in order that the detail can be passed on as appropriate. The Head Teacher makes every effort to reply to every ‘thank you’ and this can be much quicker if via email or telephone. The Head Teacher informs all relevant members of staff, and/or pupils about any compliments received.
Comments and Concerns
A concern may not necessarily be a complaint, as you may wish us to look into some aspect of school life or service provision. We would hope that in the first instance contact with the school will be mainly a concern, allowing us the opportunity to address this concern. If you are unhappy with how this is handled, or not satisfied with the outcome, then it may become a formal complaint.
The first thing to do if you are worried or unhappy about any aspect of Johnstone High School is to bring this to the attention of the appropriate member of staff:
PT Pastoral Depute Head Teacher
Arran House Mr Rainey Mr Munro
Iona House Miss Docherty Ms Cole
Mull House Ms Wilson Mr Menzies
Skye House Mr Kennedy Mrs O’Malley
HT: Mrs Hollywood
We will do out utmost to help you and will try to resolve your concerns / formal complaints within 5 working days, although we would often expect to resolve them much sooner.
Working together in open dialogue is normally the best way to resolve issues.
Complaints
Renfrewshire Council’s definition of a complaint:
“An expression of dissatisfaction by one or more members of the public about the local authority’s action or lack of action, or about the standard of service provided by or on behalf of the local authority.”
The full complaints handling procedure for Renfrewshire Council can be found on their website: www.renfrewshirecouncil.gov.uk
Within Johnstone High School we define a complaint as:
“An expression of dissatisfaction by any member of the community regarding any aspect of the life and work of the school.”
What would constitute a formal complaint?
How do you make a formal complaint?
You can contact the Head Teacher via johnstonehighenquiries@renfrewshire.gov.uk or call the school office on 0300 300 1331. You should make it clear that you are making a formal complaint.
Alternatively you can raise a formal complaint through this link to the complaints page on the Renfrewshire Council website: https://www.renfrewshire.gov.uk/complaints
